2018 BigCyber 3 Question Tech Services Benchmark

Knowing is better than guessing — Quick & Dirty survey below

tech business metrics

Welcome to the 2018 Benchmark Analysis

BigCyber is known for asking the right — not always so comfortable — questions and driving the right answers. More important, defining the action plan to drive measurable improvement.

We help people ‘know and show’ and shake off the old ‘guess and tell’ culture.

For this 2018 benchmark survey, we’ve selected a few industry metrics and created the below guide to help you understand — quantitatively — how your company performs operationally.

These Three Metrics Will Teach You To See Your Whole Business

The critical metrics are related to what you bill, what you estimate, and — of course — the actual time it takes you.

By submitting, you will get a detailed analysis of the industry standard for each of these metrics, the BigCyber playbook for driving the actions, and case studies on how others have driven improvements.

Learn More: Listen to Our Podcast Episode on Metrics

If you’re ready, please scroll down to input your data. If this is your first time thinking about operational metrics — specifically to develop a strategy for improving your business — listen to this BigCyber podcast episode.

Thanks for your participation.


Josh & Dave

What You Get

  • Analysis of Comparables
  • Knowing where you stand vs. the BigCyber standards and your peers.

  • Best Practices to Drive Improvement
  • Immediate Actions to start improving, prescriptive steps to start right away.

  • Case Studies on How Others Did it
  • Specific Examples of proven methods to drive change and sustain the performance gains.

  • Linking your Ops and Finance Teams
  • Stops the finger pointing and number thrashing. Get them working together.

  • Next Steps to Look Deeper
  • The report points you to think beyond critical metrics, where to look and how to measure to drive actions.

  • Review Session with BigCyber
  • We’re not here to kiss your ass, we are here to kick your ass. Let’s talk.

What it Costs

$0 - Free

Submit by January 15 and receive the report for free.


Submit by January 31 and purchase for 50% discount off of full price.


Full report for non-participants.


Not getting the report and being blind to your critical metrics.

Complete Survey Below

Your Contact Info

First Name

Company Name

1 of 3 - Billing Ratio

Billing Ratio measures the difference in the hours you got paid (Billed) vs. the hours you actually worked. Are you losing money on projects? Do you know your COGs? Your profit margin? The Billing Ratio (specifically, broken-down by client) will tell you.

Annual Hours Actually Billed

2 of 3 - Work Ratio

Work Ratio measures velocity: the actual hours you worked vs. the time you estimated. This is where you find out if you're "Building Ferraris while Selling Fords." Suggest that you calculate at the project level, then roll up.

Annual Hours Estimated

3 of 3 - Production Ratio

Production Ratio shows you how you're using your time vs. billing the client. How much slack is in your payroll? What kind of investments/talent development did you get out of that bench-time? For calculation, assume an FTE is based on 2,080 hours; 40 hrs x 52 weeks. If you do monthly FTE, use 173.33; 2,080 / 12 months.

Annual Billable Hours

You already entered this in Billing Ratio above (thanks!)

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After submit, you'll receive a confirmation email.

Struggling? Need Help Calculating?

Request Meeting.
Free Help. We can setup a call with you and your ‘numbers’ person to work through the collection and calculation of your data.

Request Meeting

More of a DIY Type? No Problem.

Download the How to Guide
One Page How To Guide definitions, calculations, targets and mistakes to avoid when calculating.

Download PDF
Listen to the Podcast
Easy to listen online, 30 min of Josh & Dave keeping it real. Leading vs. managing the critical metrics.

Listen Online

Do some What If Analysis using our Worksheet

Practice with the Worksheet

Use our worksheet to enter and calculate and re-calculate before you submit

Practice Calculations